Talk to a real human at VIALYX™.

No chatbots. No ticket queues. Just a small team ready to help you store what matters — privately and properly.

Business email

Orders, product questions, warranty, partnerships and press — all handled at this address.

What to expect

Reply within 24–48 hours

Every email is answered by a real person on our team. No bots, no templates.

Private & discreet

Your messages are handled confidentially by trained staff.

Worldwide support

UK, EU, US and beyond. We support customers across every timezone.

Knowledgeable answers

Our team understands portable cooling and cold-chain storage questions.

Support hours

Mon – Fri · 09:00 – 18:00 GMT

Weekend messages are answered first thing Monday.

Order & shipping

Tracked worldwide — UK 2–5 days · EU 4–8 · US 5–10

Include your order number for the fastest reply.

Warranty & returns

2-year warranty · 14-day returns, no questions asked

We handle the paperwork. You keep your routine.

Prefer to email directly? info@vialyx.shop